Q – What is Online Giving?
A. It is an automatic transfer program which allows you to make contributions without writing checks. This can be done from anywhere, 24 hours a day.
Q – What is the advantage of Online Giving?
A. It saves time! It saves work! It simplifies your life! You also help the church stabilize its budget and save money.
Q – How is my electronic contribution automatically deducted from my account?
A. You may log onto the church’s website at www.fbcjville.org and give via debit card or read the agreement and check the box for ACH transactions to make donations via checking or savings account at the site. Once you authorize the transfer, your specified contributions can be taken out once or on a regular basis as you choose. The contribution is transferred directly from your checking or savings account to the church’s account.
Q – When will my contribution be deducted from my account?
A. Your contribution will be debited from your account on the first business day. If your donation is scheduled on a Sunday, your donation will not be processed until the following business day. Debit cards will take approximately 2 business days to initiate and clear. ACH transactions take 4 business days to initiate and clear. You will receive an email when the donation is initiated and another email when the process is complete.
Q – How will Online Giving appear on my bank account statement?
A. All transactions will appear as Online Giving .
Q – What do I use when I do my taxes? Will I get a statement of everything I gave online?
A. You will receive a statement from the church with all your donation information (online and in person). However, you may print out a statement from the Online Giving site for all transactions that were made online through Online Giving. This can be used for tax purposes.
Q – Can anyone who works at the church see my bank account numbers?
A. No. No one at the church has access to your account numbers.
Q – What do I do if I forget my username or password?
A. If you forget your password, click on the “forgot password” link and your password will be emailed to the address on file. If you have forgotten your username, click on the appropriate link. This will bring up an email message that goes straight to your organization. Let them know you have forgotten your username, and they can retrieve it based on your information. You may also email Online Giving at firstname.lastname@example.org.
Q – What can I use to put into the collection basket when it comes around to me?
A. You may print out your acknowledgement page or the email that you receive when your transaction is processed. You will see that the information is inside an envelope shape… for you to cut out and put in the collection plate. You may also use your regular weekly envelope and write on the envelope “I gave electronically.”
Q – Without a cancelled check, how can I prove I made my contribution?
A. You have the option of printing or saving either the payment acknowledgement page, or the emailed acknowledgements. Your organization also has proof of your donation. Any of these can prove your contribution.
Q – Is Online Giving risky?
A. Online Giving involves significantly less risk than a check contribution. It cannot be lost, stolen or destroyed in the mail, and cannot be handled by as many people during processing. Many methods of reducing risk cannot be applied in a paper check environment, but are very effective in reducing any risk involved with an electronic transaction.
Q – What if I change bank accounts?
A. Update the information from your Main Menu under the section View/Edit Member profile. You have the ability to change your personal information, payment information and edit any giving schedules. Do not create a new account; always edit your existing account.
Q – How much does Online Giving cost?
A. It costs you nothing and saves you time. The organization pays nominal transaction fees…the lowest available.
Q – What if I try it and don’t like it?
A. You can cancel your automatic deductions anytime via your member profile.
Q – What if I only want to give on a monthly, quarterly, or annual basis?
A. You can choose these frequencies on your own when completing your Online Giving info on the site. You also have the option to have your automatic deductions run for only a certain period of time if you attend more than one organization through the year.
Q – The computer won’t let me make my donation by using my bank account….the only option is for credit or debit cards.
A. Go back to the main menu, and choose “View the Authorization Agreement”. Read the agreement and check the box to agree. Once that is done, you will have access to the bank ACH donation area. Your bank may also have limited the ways you can donate.